Privacy Policy

Effective November 10, 2026

This Privacy Policy explains how Loadilo Technologies LLC ("Loadilo," "we," "us") collects, uses and shares information when you visit loadilo.com, contact us, receive text messages from us, or use the Loadilo transportation management software (the "Service").

1. Information we collect

Information you give us

When you request early access, call, email or text us, you may give us your name, company name, email address, phone number, number of trucks, MC or DOT number, and anything else you choose to tell us.

Information in the Service

When your company uses the Service, you and your users put in business information to run your operation. This can include loads, rate confirmations, bills of lading, proofs of delivery and other documents; customer and broker contacts; driver names, contact details, pay settings and qualification records; truck and trailer details and maintenance records; fuel purchases; mileage by state; invoices; and, if you connect them, data from your ELD, fuel card or accounting software.

Information collected automatically

Like most websites, our hosting provider keeps basic server logs, such as IP address, browser type, the page requested and the time of the request. We use these logs only to keep the site running and secure. When you use the Service, we keep similar logs plus records of sign-ins and changes, to secure your account and fix problems.

2. How we use information

To answer your questions and respond to your early-access request.
To set up, provide, support and improve the Service.
To send you service messages, such as onboarding steps, account notices and security alerts, by email or, if you agree, by text message.
To bill for the Service, once you have agreed to paid terms.
To protect the Service, our customers and us, and to meet legal requirements.

We do not sell personal information, and we do not use your company's data in the Service to advertise to you or to anyone else.

3. Text messages (SMS)

We send text messages only to people who have agreed to receive them, for example by checking the text message box on our early-access form, or by asking us to text them.

What we send: replies to your early-access request, onboarding and account updates, appointment reminders for setup calls, and customer support.
How often: message frequency varies.
Cost: message and data rates may apply.
Opt out: reply STOP at any time. We will confirm and send no more texts unless you sign up again.
Help: reply HELP, call (513) 838-5050 or email loadiloteam@gmail.com.

We do not share or sell your mobile number or your text message consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties. The only exception is the texting service provider that delivers our messages, which may process your number only to send and receive our texts.

Agreeing to receive texts is never a condition of buying anything from us. See the SMS Terms for more detail.

We share information only as described here:

Service providers that help us run Loadilo, such as website and app hosting, data storage and backups, email delivery, phone and texting, and a document-reading service that pulls load details out of documents you upload. They may use the information only to provide their service to us.
Connections you turn on. If you connect QuickBooks Online, an ELD, a fuel card or another service, we exchange data with that service as needed to make the connection work. Their own privacy policies apply to the data they hold.
Legal reasons. If required by law, subpoena or court order, or to protect the rights, safety and property of our customers, the public or us.
Business changes. If Loadilo is involved in a merger, sale or similar transaction, information may transfer as part of it, still protected by this policy.

We never share one carrier's data with another carrier.

5. Customer data in the Service

Your company owns the data it puts in the Service. We process it on your behalf to provide the Service, under our Terms of Service. If you are a driver or other user whose information was added by a carrier that uses Loadilo, please contact that carrier first about your information. We will help them respond.

6. Cookies and tracking

Our website does not use advertising cookies, tracking pixels or third-party analytics. The Service uses only the cookies it needs to keep you signed in and secure.

7. How long we keep information

We keep early-access and contact information for as long as we are talking with you, and then for a reasonable time afterward unless you ask us to delete it. We keep customer data for as long as your company uses the Service. After an account closes, we give you a chance to export your data and then delete it within a reasonable time, except for records we must keep by law, such as billing records.

8. Security

We use reasonable safeguards to protect information, including encrypted connections (HTTPS), access controls and backups. No system is perfectly secure, so we cannot promise that information will never be accessed without permission. If we learn of a breach that affects your information, we will notify you as the law requires.

9. Your choices

Ask us to see, correct or delete the personal information we hold about you by emailing loadiloteam@gmail.com.
Stop text messages at any time by replying STOP.
Stop non-essential emails by replying to tell us, or using the unsubscribe link where one is included.

We will not treat you differently for using these choices. Depending on where you live, you may have additional rights under state law, and we will honor them.

10. Children

Loadilo is a business tool and is not meant for anyone under 18. We do not knowingly collect information from children.

11. Changes to this policy

If we change this policy, we will post the new version here with a new effective date. If the change is significant, we will also tell customers by email or in the Service.

12. Contact us

Loadilo Technologies LLC
100 Brooks Dr, Unit 101
Monroe, OH 45050
(513) 838-5050
loadiloteam@gmail.com